Terms & Conditions

Using files located on non-Government of Canada servers

To improve the functionality of Government of Canada websites, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.

Providing content in Canada's official languages

The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when we use both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our visitors.

Linking to non-Government of Canada websites

Links to websites not under the control of the Government of Canada, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-government websites before providing personal information.

Copyrights: Ownership and Usage of Content Provided on this Site

Materials on this website were produced and/or compiled by the Office of the Secretary to the Governor General for the purpose of providing Canadians with access to information about the OSGG’s programs and services.

The material on this site is covered by the provisions of the Copyright Act, and by Canadian laws, policies, regulations, and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-Commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Office of the Secretary to the Governor General. We ask only that:

  • Users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • The Office of the Secretary to the Governor General be identified as the source department;
  • Indicate that the reproduction is a copy of the version available at gg.ca;. and,
  • The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Office of the Secretary to the Governor General.

Commercial Reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the Office of the Secretary to the Governor General. To request permission, please use the Application form for Copyright Clearance (PDF).

Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by the Office of the Secretary to the Governor General, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).

Reproduction of the OSGG and Viceregal Symbols

The viceregal emblems, including the crest of the Royal Arms of Canada, the flag and the personal coat of arms of the Governor General, cannot be reproduced, whether for commercial or non-commercial purposes. They are protected under Article 9 of the Trade-marks Act (Prohibited Marks).

Our commitment to accessibility

The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our Web pages, applications or device-based mobile applications, please contact us for assistance or to obtain alternative formats such as regular print, Braille or another appropriate format.

Interacting With Us On Social Media

This notice has been written to explain how the Office of the Secretary to the Governor General (OSGG) interacts with the public on social media platforms.

Facebook

  • @GGJuliePayette
  • @RideauHall
  • @GGCitadelle

Twitter

  • @GGJuliePayette
  • @GG RideauHall | GG Citadelle

Instagram

  • @ggjuliepayette
  • @rideauhall

YouTube

  • @GGJuliePayette

Content and Frequency

We use our social media accounts as an alternative method of sharing the content posted on our website and interacting with our stakeholders. By following our social media accounts (by "following," "liking" or "subscribing"), you can expect to see information about the programs and services we provide.

We understand that the Web is a 24/7 medium, and your comments are welcome at any time. You should expect to see new content posted throughout each week on our platforms. Comments submitted after hours or on weekends will be read and responded to as soon as possible. Questions pertaining to tours of the residences of the Governor General may be directed to:

Rideau Hall

  • Telephone (toll-free): 1-866-842-4422 
  • Email: guide@gg.ca

The residence of the Governor General at the Citadelle

Because the servers of social media platforms are managed by a third party, our social media accounts are subject to downtime that may be out of our control. As such, we accept no responsibility for platforms becoming unresponsive or unavailable.

Links to Other Websites and Ads

Our social media accounts may post or display links or ads for websites that are not under our control. These links are provided solely for the convenience of users. The OSGG is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.

Following, "Favouriting" and Subscribing

Our decision to "follow," "favourite" or "subscribe" to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.

Comments and Interaction

We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.

We cannot engage in issues of party politics or answer questions that break the rules of this notice.

We reserve the right to edit or remove comments that:

  • Contain personal information;
  • Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
  • Put forward serious, unproven or inaccurate accusations against individuals or organizations;
  • Are aggressive, coarse, violent, obscene or pornographic;
  • Are offensive, rude or abusive to an individual or an organization;
  • Are not sent by the author or are put forward for advertising purposes;
  • Encourage illegal activity;
  • Contain announcements from labour or political organizations;
  • Are written in a language other than English or French;
  • Are unintelligible or irrelevant;
  • Are repetitive or spam; and
  • Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of the Governor General of Canada or the Office of the Secretary to the Governor General.Our social media accounts may post or display links or ads for websites that are not under our control. These links are provided solely for the convenience of users. The OSGG is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.

Accessibility of social media platforms

Social media platforms are third-party service providers and are not bound by Government of Canada standards for Web accessibility.

If you have difficulty accessing content on our social media accounts, please contact us and we will try to solve the problem or provide you with the information in a different format. You may contact us through our website at https://www.gg.ca/en/contact-us/questions-comments.

Copyright

Information that we post is subject to the Copyright Act.

Privacy

Our social media accounts are not OSGG websites and represent only our presence on third-party service providers.

For more information, please refer to our Privacy Notice regarding third-party social media.For more information, please refer to our Privacy Notice regarding third-party social media.

Official languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. The OSGG respects the Official Languages Act and is committed to ensuring that our information is available in both French and English and that both versions are equal quality.

We reply to comments in the official language in which they are posted. If we think the response is a question of general public interest, we may respond in both official languages.

We may share links that direct users to sites of organizations or other entities that are not subject to the Official Languages Act and available only in the language(s) in which they are written. When content is available in only one language, we make an effort to provide similar content in the other official language.